LiveAgent

Freemium

All-in-one customer support with built-in call center

Verified by editorial·Last updated: April 2026·How we rank

Editor's verdict

LiveAgent is one of the strongest freemium tools in its category, rated 4.5/5 by 1,800 users. Best for smbs needing phone support bundled with helpdesk and e-commerce teams handling multi-channel customer contact. Standout: built-in call center with VoIP at no extra cost. Watch out: interface design feels less modern than Zendesk or Front.

About LiveAgent

LiveAgent is a multi-channel customer support platform that stands out for including a full call center (VoIP calling) alongside its helpdesk, live chat, and social media support - all in one subscription. It supports email, live chat, phone calls, video calls, WhatsApp, Instagram, Facebook, Twitter, and Viber in a single unified inbox. LiveAgent's live chat is one of the fastest in the industry with sub-0.5 second average response times. Its gamification features - agent leaderboards, badges, and performance rewards - help support teams maintain motivation. The platform includes a knowledge base builder, customer portal, and AI-powered response suggestions. LiveAgent is popular with e-commerce businesses and SaaS companies that need phone support alongside chat and email, without the cost of a separate call center solution.

Pros & Cons

Pros

✓Built-in call center with VoIP at no extra cost
✓Widest channel coverage in this category
✓Fastest live chat response time
✓Gamification for agent motivation

Cons

✗Interface design feels less modern than Zendesk or Front
✗AI features less sophisticated than dedicated AI platforms
✗Can be overwhelming to configure initially

Best Use Cases

→SMBs needing phone support bundled with helpdesk
→E-commerce teams handling multi-channel customer contact
→Support teams wanting gamification to drive agent performance

LiveAgent Preview

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Pricing

Free$0 / mo

ProFrom $0 / mo

EnterpriseCustom

Pricing verified April 2026. Verify current pricing on the official site before purchase.

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MytheAi Rating

4.5

★★★★☆4.5

1,800 aggregate ratings

Aggregate of third-party review platforms (G2, Capterra, Product Hunt) plus editorial testing. How we rank.

Last verified: April 2026

Editorial Scoring

How LiveAgent scores on our 7-criteria framework

See methodology →

Criterion

Weight

Score

Output Quality

Accuracy, polish, and usefulness of what the tool produces.

25%

Ease of Use

Onboarding friction, UI clarity, time to first useful result.

15%

Pricing Value

Output per dollar at the realistic monthly cost for a typical user.

15%

Feature Depth

Breadth and maturity of capabilities relative to category leaders.

15%

Integrations

Native integrations, API quality, and ecosystem coverage.

10%

Reliability

Uptime, output consistency, and battle-test through scale.

10%

Trajectory

Recent product velocity and momentum vs the category.

10%

Overall editorial score

100%

4.20/5

Scores are editorial assessments based on hands-on testing and verified user data. They do not reflect affiliate relationships. How we score.

Verify Independently

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User reviews

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Frequently Asked Questions

Is LiveAgent free?▼

LiveAgent offers a free tier with limited features. Paid plans start from $0/month.

What is LiveAgent best for?▼

LiveAgent is best suited for: SMBs needing phone support bundled with helpdesk, E-commerce teams handling multi-channel customer contact, Support teams wanting gamification to drive agent performance.

How does LiveAgent compare to alternatives?▼

LiveAgent holds a rating of 4.5/5 from 1,800 reviews. Browse our comparison pages to see detailed side-by-side breakdowns against similar tools.

Reviewed by

John Ethan

Founder & Editor-in-Chief

Founder of MytheAi. Tracking and reviewing AI and SaaS tools since January 2026. Built MytheAi out of frustration with pay-to-rank listicles and SEO-driven AI directories that prioritize ad revenue over honest guidance. Hands-on testing across 500+ tools to date.

LiveAgent Review (2026): Is It Worth It?

LiveAgent is a freemium tool with a free tier available. It holds a rating of 4.5/5 based on 1,800 reviews.

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