Kommo

Paid

Messaging-first CRM for managing sales through WhatsApp, Instagram, and Telegram

Verified by editorial·Last updated: April 2026·How we rank

Editor's verdict

Kommo is a solid paid pick, rated 4.2/5 by 2,340 users. Best for smbs and service businesses closing deals through whatsapp or instagram dms and real estate agencies and professional services teams in messaging-first markets. Standout: native WhatsApp, Instagram, Telegram, and Facebook Messenger inbox integration. Watch out: less suitable for structured enterprise sales with long procurement cycles. Starts at $15/mo with no free tier.

About Kommo

Kommo (formerly amoCRM) is a CRM built specifically for businesses that close deals through messaging apps rather than traditional email and phone. Where conventional CRMs were designed for structured sales cycles with formal proposals and contracts, Kommo is optimised for the conversational selling patterns common in SMB, real estate, professional services, and consumer businesses across Latin America, Europe, and Asia where WhatsApp is the primary business communication channel.

The platform connects WhatsApp Business, Instagram DMs, Telegram, Facebook Messenger, and live chat into a single inbox, with all conversations linked to contact and deal records automatically. AI features include SalesBot - a no-code chatbot builder for qualifying leads, answering common questions, and routing conversations to the right sales rep. The AI Reply Assistant generates message drafts in the style of the ongoing conversation, reducing response time while maintaining the personal tone that messaging-channel customers expect.

Kommo's pipeline management handles lead qualification, deal stages, task assignments, and automatic follow-up reminders. Analytics show response time, conversion rates by channel, and rep performance. For businesses where the majority of customer contact happens over WhatsApp or Instagram - a common pattern in professional services, real estate agencies, fitness studios, and retail - Kommo provides a structured sales workflow that traditional CRMs were not built for.

Pros & Cons

Pros

✓Native WhatsApp, Instagram, Telegram, and Facebook Messenger inbox integration
✓SalesBot handles lead qualification and routing without developer support
✓AI Reply Assistant drafts responses matching the conversational tone of each thread
✓Designed for messaging-channel selling - not retrofitted from email-centric CRM

Cons

✗Less suitable for structured enterprise sales with long procurement cycles
✗Reporting depth is limited compared to Salesforce or HubSpot
✗WhatsApp API costs are additional to the Kommo subscription
✗Mobile app is functional but less polished than the desktop interface

Best Use Cases

→SMBs and service businesses closing deals through WhatsApp or Instagram DMs
→Real estate agencies and professional services teams in messaging-first markets
→Retail and consumer businesses running sales through conversational channels

Kommo Preview

Live screenshot of Kommo homepage. Visit the site ↗

Disclosure: Some links on this page are affiliate links. We may earn a commission at no extra cost to you. Our rankings are never influenced by affiliate relationships.

Pricing

ProFrom $15 / mo

EnterpriseCustom

Pricing verified April 2026. Verify current pricing on the official site before purchase.

Get Kommo →

MytheAi Rating

4.2

★★★★☆4.2

2,340 aggregate ratings

Aggregate of third-party review platforms (G2, Capterra, Product Hunt) plus editorial testing. How we rank.

Last verified: April 2026

Editorial Scoring

How Kommo scores on our 7-criteria framework

See methodology →

Criterion

Weight

Score

Output Quality

Accuracy, polish, and usefulness of what the tool produces.

25%

Ease of Use

Onboarding friction, UI clarity, time to first useful result.

15%

Pricing Value

Output per dollar at the realistic monthly cost for a typical user.

15%

Feature Depth

Breadth and maturity of capabilities relative to category leaders.

15%

Integrations

Native integrations, API quality, and ecosystem coverage.

10%

Reliability

Uptime, output consistency, and battle-test through scale.

10%

Trajectory

Recent product velocity and momentum vs the category.

10%

Overall editorial score

100%

3.90/5

Scores are editorial assessments based on hands-on testing and verified user data. They do not reflect affiliate relationships. How we score.

Verify Independently

Cross-check Kommo on third-party platforms

We do not ask you to take our word for it. Each link below opens the same product on an independent review or launch platform. Use these for a second opinion before deciding.

Search-result links are programmatic - if a vendor changes their listing slug the link still resolves to the platform's search for Kommo. We re-verify our own ratings on a 90-day cadence.

For Kommo team: embed our badge

Are you on the Kommo team? Add this badge to your website to show you are listed on MytheAi. Free, no permission needed.

HTML

<a href="https://mytheai.com/tools/kommo" target="_blank" rel="noopener noreferrer"><img src="https://mytheai.com/api/badge/kommo" alt="Featured on MytheAi - Kommo" width="320" height="80" /></a>

Markdown

[![Featured on MytheAi](https://mytheai.com/api/badge/kommo)](https://mytheai.com/tools/kommo)

User reviews

No user reviews yet. Be the first to share your experience above.

Alternatives to Kommo

See all 8 →

Attio

Modern AI CRM that builds itself from your existing data

★ 4.7

Gong

Revenue intelligence platform powered by conversation AI

★ 4.7

PandaDoc

Create, send, and e-sign proposals, contracts, and quotes with AI-powered automation

★ 4.6

Frequently Asked Questions

Is Kommo free?▼

Kommo does not have a free plan. Paid plans start from $15/month - check the official site for current pricing.

What is Kommo best for?▼

Kommo is best suited for: SMBs and service businesses closing deals through WhatsApp or Instagram DMs, Real estate agencies and professional services teams in messaging-first markets, Retail and consumer businesses running sales through conversational channels.

How does Kommo compare to alternatives?▼

Kommo holds a rating of 4.2/5 from 2,340 reviews. Browse our comparison pages to see detailed side-by-side breakdowns against similar tools.

What does Kommo cost?▼

Kommo starts at $15/month. Pricing may vary by plan and region - always verify on the official site.

Reviewed by

John Ethan

Founder & Editor-in-Chief

Founder of MytheAi. Tracking and reviewing AI and SaaS tools since January 2026. Built MytheAi out of frustration with pay-to-rank listicles and SEO-driven AI directories that prioritize ad revenue over honest guidance. Hands-on testing across 500+ tools to date.

Kommo Review (2026): Is It Worth It?

Kommo is a paid tool. It holds a rating of 4.2/5 based on 2,340 reviews.

← Browse all tools

KommoPaid

From $15/mo

Visit →